Discover exactly what phone support entails within the web hosting world.
In case you've ever had a shared web hosting account in the past or you have dealt with any other online service, you're probably well aware from personal experience that for some things it is better to speak with a live person on the phone instead of exchange support tickets or emails. If you want to find out more about a specific service before you order it or if something small-scale needs to be done, for instance, it'll be far easier and a lot faster to get it done in real time. When you're given the option to contact representatives over the phone, it is very likely that you are using the services of a real web hosting provider, not a reseller. The type of support that you can get over the telephone may differ between different suppliers - from very general issues to expert tech support. Generally most of the providers offer pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved via e-mail and / or tickets.
Phone Support in Shared Web Hosting
All our shared web hosting
plans offer telephone support fourteen hrs a day even on public holidays, so that if you don't have an account yet, you can give us a call and learn more about our services or whether we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so that you will be able to call the phone number that is closer to you. If you're a current customer, we will help you timely with all of the general and billing matters as well as with multiple technical issues in order to save you time and efforts - we acknowledge the fact that often it is more convenient to talk with a live person to get things done promptly. Certainly, some situations cannot be taken care of over the phone, so in such a case you have the option to use our ticketing system.