If your web hosting company offers live chat support, you can speak to a representative in real-time and learn useful information or get a problem resolved in a timely manner. The main advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with access to the world wide web, so that you won't pay any fees in case you're in a different state or country. In addition, it'll be easier to copy and paste info such as domain names, usernames or error messages in other words details which are sometimes difficult to give to the other side over the phone. The live chat is also a considerably faster solution to contact the web hosting company's support crew as compared to using a ticketing system. Last, but not least, when some issue needs a bit more time to be dealt with, you're able to do something else while you wait for support on the live chat, which means that you won't lose time - something that is not possible in case you're on the telephone.