If you have purchased a hosting package and you have some queries regarding a given function/feature, or in case you have chanced upon a certain challenge and you require support, you should be able to get in touch with the respective client care staff. All web hosting providers use a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, since the most efficient way to resolve an issue most often is to send a ticket. This mode of communication makes the responses sent by both sides simple to track and enables the customer support team representatives to escalate the case in case, for instance, an administrator should become involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will need to use at least 2 different accounts to touch base with the support staff and to actually manage the hosting space. Incessantly switching between different accounts may be a headache, not to mention the fact that it takes lots of time for most hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
In contrast with what you may find with many other web hosting providers, the ticketing system that we are using with our Linux shared web hosting packages is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not have to memorize different user names and passwords, since you will be able to manage both your tickets and the web hosting account itself from one location. So, if you have a query or confront a problem, you can touch base with our help desk support staff members on the spur of the moment. Our system offers a smart search functionality. This implies that even in case you’ve posted tons of tickets over the years, you’ll be able to track down the one that you need without any efforts. Additionally, you can read knowledge base hints on handling commonly met challenges.