Being able to communicate with your shared web hosting provider any time you have any type of questions or experience any problems is really important and how quickly they'll answer and take action can be crucial, especially if your site is business-oriented, as longer downtime could mean losing potential clients. The support solutions are a way to identify genuine providers from resellers. The latter in most cases respond just to e-mail messages or support tickets and you'll need to wait for a whole day or maybe more in order to get a response. In case the trouble involves several responses, you'll end up losing days to have a simple problem fixed. With an authentic and reputable hosting company, you will be able to connect with the support team at any time and receive an instant reply no matter what the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of receiving assistance promptly, so our shared web hosting
services come with 24/7 support as well as several options for communication. In case you do not have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up buying a service which you cannot use. If you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. Unlike the majority of providers on the market, we respond to all the tickets within the hour, so you won't need to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Dedicated Web Hosting
If you obtain a dedicated server
from our company, you will be able to contact us at any time using various channels and the maximum time that you will have to wait for a response is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it is a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a technical matter, you'll be able to open a support ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any basic questions or you'd like to learn more about our web hosting services before you order, you may also employ our live chat or you could call one of the local phone numbers that we have in several countries around the world. If you're looking for help with third-party software that you can't install or operate efficiently, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.