1 hour ticket response
Durham Webs’s team of customer service technicians is devoted to giving swift answers to all your inquiries. We’ll examine your ticket the second it is submitted and will respond with a solution to the problem within less than sixty minutes after the client support ticket submission. In reality, our average technical support ticket response time is 20 minutes.
A Topflight Client Care Service
Our support team members possess big experience in the Linux shared web hosting packages sector and are proficient enough to find a quick answer to your problem. If, however, the matter at hand is not within the competence of a customer support engineer, the helpdesk ticket will be forwarded to a programmer or system administrator for further assistance.
An Easy–to–Browse Help Center
Included in the Control Panel is an easy–to–browse Help section, which offers you a variety of information sources. You can browse through a routinely updated knowledgebase offering web hosting account administration articles and web site administration articles, check our how–to video tutorials or consult the F.A.Q. section.