Client Support Channels
A 60–Minute Ticket Response Time Guarantee
Every support request you send to us will be replied to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail requires additional assistance from a system administrator, we’ll forward it and leave a comment to inform you that your issue is being worked on. If you order our Admin Services package, all of the server administration tasks included there will be performed at a time that is suitable for you.
A Premium–Quality Client Support Service
Should you require help while working with our Control Panel or with any of the apps that we have pre–installed on the dedicated server for you, do touch base with the client support staff anytime via the ticketing system. What’s more, should you require assistance administering your server, you can make use of our Admin Services package, that includes OS updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting services, data backup storage space, etc.
A User–Friendly Help Area
Our Control Panel was installed by default for each Linux dedicated servers hosting package. Among its functionalities is a very convenient integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most how–to articles in addition video versions that show all the tasks that you can perform in a highly illustrative manner. You can find the instructional articles and the video tutorials in the upper right corner of each Control Panel section.